Altogether Training Working with our clients to embrace change and succeed
Some years ago when working for the Lloyds Banking Group I had the opportunity to attend an Employee Assessment Centre and after undertaking a series of tests and observed role-plays –one of the roles that they suggested was that of a trainer. Boom it was a light bulb moment I had always enjoyed being involved in training new colleagues so I set about acquiring the skills and widen my experience within the Branch Network in order to become a Trainer. This included obtaining the Certificate in Training Practise and JIB Diploma in Educational Management.
After all this preparation a vacancy for a Area Trainer arose within the bank and to my delight I was successful and this set the foundation for my career as a Trainer. Sometime after being appointed I asked the recruiting Manager why she took the chance on me . Her reply was “I have seldom seen somebody with such enthusiasm and so keen that they undertook such preparation for the role and I thought you deserved the opportunity”
Since then I have been involved in numerous training events from basic induction through to changing behaviour and processes and the introductory skills that new Managers need.
Although I have thoroughly enjoyed running training events on numerous subjects – the training that I passionately love is in training, guiding and supporting new trainers. I have fortunate to train and supervise new trainers across the UK, Europe and Middle East and helped coach them to a successful career in training.
In my time in both the physical and online training environments I have learned how to motivate and encourage participants so that the learning experience is a positive and rewarding one. Yes I have my fair share of ‘difficult’ learners and technical problems in the training room but these have all contributed to making me truly look forward to every new training event I am involved with.
I would like the opportunity to share with you the secrets of success as a Trainer whether you have set out on the path to be a Trainer or like so many of the people I have worked with now found that your current job has evolved to include a significant amount of training others (what I call an accidental trainer)
Over the years I have been involved the following types of learning events
Induction of New Branch Managers and equipping them with the basic’s of managing people
New selling processes and behaviours and performance management of advisors with the new systems
New Management Structures and responsibilities
Designing and condensing 3 week programme to 1 week for experienced mortgage managers
Revising training delivery from traditional face to face to webinar style delivery.
Merger of 2 separate Banks counter operation and the management of the combined operation
Introduction of new computer systems to enable the efficient management of new processes.
Return of call centre form offshore to UK
- BA (Honours) Banking, Insurance and Finance Sheffield Hallam University
- Diploma in Change Management
- Diploma in Business and Administration (level 2)
- Diploma in Diversity and Inclusion (Level 2) – NCFE
- Dynamic Delivery Workshop – Lloyds Retail Learning
- Principles of Customer Service in Hospitality, Leisure, Travel and Tourism (level 2) C&G
- Member of Personal Finance Society –entitled to use designation CertPFS
- Chartered Insurance Practitioner -Chartered Insurance Institute (CII)
- Certificate in Mortgage Practise – Chartered Insurance Institute (CII)
- Life and Pensions Certificate – Chartered Insurance Institute (CII)
- Full FPC (completed FPC1, FPC2 and FPC3) Chartered – Insurance Institute (CII)
- Diploma in Teaching Management JEB – Bournemouth & Poole College of FE
- Certificate in Training Practise – Institute of Personnel Development (IPD)
- Associate of Chartered Insurance Institute – Chartered Insurance Institute (CII)
- BTEC Certificate in Business Studies – Bournemouth & Poole College of FE